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Important announcement – please read

Support Team

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Support Team

We’re making some changes to our Discussion Forum, and this means there will be an offline period in two weeks’ time.

The Forum will go offline at midday on Tuesday 27th April, and will return looking a little different on the morning of Thursday 29th April.

If you are a registered user, you should have received an email about this today.

You can find out more here: www.pancreaticcancer.org.uk/support-for-you/our-discussion-forum/changes-to-the-discussion-forum.

:arrow: What do I need to do?

We will be improving the security of the Forum by making sure all registered members have strong enough passwords.

This means you will need to reset your password the first time you log into the Forum on or after Thursday 29th April. Resetting your password involves being emailed a link. It’s important the email address associated with your Forum account is up-to-date, so you’re able to receive this link.

If you are a registered user and have received an email about the Forum changes, you don’t need to do anything now. You will simply need to reset your password after we move, by clicking ‘Forgot your password?’ in the Sign In panel in the top right.

If you’ve checked your Spam/Junk folder and still haven’t received an email, or if you suspect that the email address registered to your Forum account is an old one, please check your Forum account details and ensure your email address is correct by Monday 26th April.

:arrow: How do I check my Forum account details?

- Log into the Forum in your usual way

- Click ‘User control panel’ in the top right-hand corner

- Select the ‘Profile’ tab

- On the left-hand-side, click ‘Edit account settings’

- If you need to, update your email address, confirm your password below, and click ‘Submit’

Please note, changing your email address will log you out immediately and temporarily deactivate your account. Don’t worry, one of our Support Team will reactivate it for you.

Thank you for your patience as we make these changes. If you have any questions or concerns, please don’t hesitate to get in touch with us at discussionboard@pancreaticcancer.org.uk.

If you need support while the Forum is down, our Support Line nurses are here for you: www.pancreaticcancer.org.uk/support-for-you/specialist-nurse-support-line.

Ellie Whittaker

Digital Services Officer

Support Team

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Support Team

A week to go - the Forum will be offline from midday on Tuesday 27th April until the morning of Thursday 29th April. Registered users will need to reset their password the first time they log in after this date.

If you're a registered user and didn't receive last week's email, please check your email address is up-to-date in your account settings.

If you have any issues, please do get in touch with us at discussionboard@pancreaticcancer.org.uk.

Thank you.

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